Terms of use

Last Updated: January 31, 2023.

1. GENERAL PROVISIONS

We provide a professional photo retouch service from an expert graphic team of designers.

The customer is defined as an Account profile of every user that launches our Service and has a unique Client id. All photos retouched by the Service are owned by the customer. The customer can dispose of a retouched photo at his/her discretion.

Credits are defined as in-app purchase currency of the Service.

Retouched photo (or Order) is defined as an image that is sent by the Customer for retouching and processed by our Service. Customer can send the Order for retouching only using Credits.

After sending the Order for retouching it can't be canceled by the Customer.

If the customer is not satisfied with the quality of the completed order, he/she can redo it within 14 days using the "Redo" button. Our Service provides 2 free redos for each order. Each subsequent redo may be from 5% to 40% of the order cost. The percentage depends on the number of previous redos for each order.

Your request for redo must be clearly formulated otherwise the designer can’t apply your comments to the order.

If you wish to include additional retouching services (not present in the current order) in your redo request, please note that extra credits equivalent to the cost of each new retouching service will be deducted from your customer balance. If your desired service is not among the listed offerings in the application, the Custom Retouch Service will be applied.

2. SUBSCRIPTIONS AND CREDIT PACKAGES

Credit packages offer access to a certain number of Credits and don't have an expiration date.

Basic retouching - Monthly is a monthly subscription, that offers access to the 500 credits.

Standart retouching - Monthly is a monthly subscription, that offers access to the 1100 credits.

Optimal retouching - Monthly is a monthly subscription, that offers access to the 1700 credits.

Premium retouching - Monthly is a monthly subscription, that offers access to the 3000 credits.

To subscribe Customer receives a high priority in the Order queue. The unused credits are deducted from Customer balance before subscription renewal or cancelation.

The cost per credit for both subscriptions and one-time purchases is determined without considering the varying tax rates that are established in each country, in accordance with the App Store's policy.

The monthly subscription billing cycle is 1 month.

3. LIMITATIONS

3.1. Customers have the right to access, update, correct, or delete their personal information that we store on our systems. If the customer wishes to exercise any of these rights, he must contact us at info@retouchme.com.

3.2. You may not order retouch of violent, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos via our Service. If your photo does not satisfy these requirements, we save the sole right not to perform retouch of the photo with reserving your payment for your next order.

Our Service reserves the right to delete, edit, or rearrange content in its discretion. You acknowledge that any Content may be removed, modified, transmitted to the Service for the purposes of delivering the offered services. The customer is solely responsible for the Retouched photo he uses, not Service.

3.3. During using the Service, the Customer engages himself/herself to:

Be gentle with the Support team when solving appeared issues.
Be gentle with the designer in your request for order redo Respect laws and regulations in force.
Not to share your Customer profile details with any third parties.
Not to harm the Service.
Respect intellectual property rights.
Refrain from any activity that may infringe, disrupt or delay the Service to the other Customers.
Not to sell, rent, share, or transfer your access to our Service.

We reserve the right to terminate or withdraw access to any Customer profile that does not comply with these rules without your prior notice.

4. YOUR COPYRIGHTS

We respect the copyrights of photographers and other copyright holders. The Service does not perform copyright infringement inspection, it is the sole responsibility of the Customer to ensure that he has the necessary authorizations and/or permissions to use the images.

If you believe your copyright in a work has been violated through this Service, please contact RetouchMe for notice of claims of copyright infringement at info@retouchme.com.

5. DISCLAIMER OF WARRANTIES

The Service is available on "as is" and "with all faults" basis. We do not warrant that the Service will be error-free, that the Service or the server that makes the Service available is free from any harmful parts and components, including viruses. You acknowledge that you use the Service at your own risk.

Information on the Service is as accurate as possible and the Service is regularly updated but may contain inaccuracies, omissions, or gaps. If you find any inaccuracy or mistake, please inform us via email info@retouchme.com describing the problem.

6. INTELLECTUAL PROPERTY

All content on our Service, such as prices, graphics, images, texts, videos, animations, logos, and others, belongs to Good Retouch LP. You may not copy, reproduce, publish, distribute, modify, adapt, even partially, any content without Good Retouch LP's express written approval. Non-respect of this prohibition can engage the civil and penal liability of its author.

7. REFUND POLICY

7.1. General Terms. This refund policy applies to the RetouchMe mobile application available on the Apple App Store, Google Play Store, Huawei AppGallery, Amazon Appstore and Samsung Galaxy Store.

7.2. Refund Conditions. Refunds for in-app purchases and subscriptions are governed by the respective app store’s policies. Users are required to initiate the refund process directly through the Apple App Store, Google Play Store, Huawei AppGallery, Amazon Appstore and Samsung Galaxy Store.

7.3. Impact on Credit Balance. In the event of a refund approval, the current credit balance within the RetouchMe app will be reduced by the amount of the refunded transaction. This reflects the reversal of the purchase for which the credits were initially awarded.

7.4. Limitations. Refunds are only possible within the constraints of the app store’s refund policies. We are unable to process refund requests directly through our app or customer support service.

7.5. Additional Information. For more information about refund policies, please refer to the relevant sections in the Apple App Store, Google Play Store, Huawei AppGallery, Amazon Appstore and Samsung Galaxy Store.

8. CHANGES TO TERMS OF USE

Our Service may change from time to time. As a result, at times it may be necessary for us to make changes to these TERMS OF USE. We reserve the right to update or modify these TERMS OF USE at any time without prior notice. These TERMS OF USE were last updated on the date indicated above. All modifications of TERMS OF USE replace and cancel previous stipulations as soon as they have been accepted expressly or tacitly by Customer.