Help Center
Help Center
What is RetouchMe?
RetouchMe is a unique photo adjustment service that helps you to get perfect face & body processing without any photo editing skills. You don`t have to learn professional photo editors and edit images by yourself, to get the perfect selfie!
Just choose from over 100 edit options and the expert graphic design team will make it for you at the highest level. We can slim, resize, reshape, and enhance any part of your body and face.
Difference between RetouchMe and other Photo Editors.
RetouchMe offers you something more than just another automatic photo editor. It is a pro retouch service from an expert graphic team of designers. When real retouch experts work on your photos, these will be much higher quality and nobody will never know that your image was enhanced. It's like having your own professional photographer always by your side! Easy, fast, reliable, high quality, and low prices - this is all relevant to RetouchMe.
How to use?
Download the RetouchMe app to your smartphone.
Then select the photo or video you want to enhance and define the types of retouching, from removing pimples and wrinkles to removing belly fat, whitening teeth, changing backgrounds and more.
Make the payment in accordance with the selected services and send the order to us.
RetouchMe professional photo designers will transform your photo or video within 10-30 minutes, making it more perfect and natural!
Monthly Subscription Benefits
With the subscription, you always have high priority in the orders queue. You are also given a certain number of credits per month at a very favorable price.
The unused credits are deducted from your balance before subscription renewal or cancelation.
How long does it take to get photo edited?
Once your photo is sent to one of our professional designers it usually takes a few minutes your order will be back to you.
But sometimes, we need more time than usual to process your photos. You can face this in case of the high volume in rush hours and in high seasons for regular orders. We are doing our best to stabilize the situation ASAP in these cases.
If you need faster processing of your regular order you may use the "Out of turn" functionality. To do this you should click on the "Out of turn" button on the Retouching screen of the current order. In this case, you will be additionally charged for 50% of your regular order price.
We also recommend you as an option to try RetouchMe Monthly Subscription. With the subscription, you will always have high priority in the order queue.
Did not like photo processing?
If the customer is not satisfied with the quality of the completed order, he/she can redo it during 21 days using the "Redo" button. Our Service provides 2 free redos for each order. Each subsequent redo may be from 5% to 40% of the order cost. The percentage depends on the number of previous redos for each order.
Your request for redo must be clearly formulated otherwise the designer can’t apply your comments to the order.
If your request for redo contains a desire to add new retouching options (that are not in the current order), additional credits will be deducted from the customer balance in the amount of each new retouch option cost.
Who sees my photos?
The photos sent to us are processed by professional designers individually and sent back directly to you. RetouchMe doesn’t share your photos with others.
How to use Group retouch option?
If there are several people on the photo, they will be automatically highlighted on the "Order" screen. So you can select retouch options for one or more people by clicking on each one in turn (the person's choice is indicated by a square).
If for some reason a person does not stand out automatically, you can select him yourself by clicking on person or clicking on the "Group retouch" button of the "Order" screen.
If you do not want to use retouching for the selected person, click on the cross in the right corner of the square to deselect him.
Is RetouchMe service free or charge?
You can buy Stars (credits) or get them free in our app.
Why do I have to pay?
Your photos are processed by professional photo designers in Photoshop. We are not using machines and automatic processes to edit your images. Our designers back up our app 24/7. As a result, in a short time you will get a high-quality retouching of your photo.
How to get Stars (credits) free?
For more information about how to earn credits in our app, go to the screen "Credits" and click on "Earn credits" tab.
How to keep credits in save?
Now you can use the new option Sign up/Sign in to keep in safe your credits and ready photos.
It can be useful if you buy a new phone.
Your EU rights
If you are in the EU, you have the right to access, update, correct or delete your personal information that we store on our systems. You also have the right to obtain from us your personal information (excluding data we obtained from other sources) and transmit those data to another data controller.
If you wish to exercise any of these rights, contact our Data Protection Officer at eu.info@retouchme.com
Any other questions?
If you have any questions, please push "Report a mistake" button on “More” screen and we will help you with your issues.
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